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cyandyepea May 29th, 2017 11:26 PM

Challenges in a Photography Business
Our Photography business is growing and its operations is becoming a challenge and so with our services. In that case, people can be ultimately accountable for results and this is commonly a mistake in management. We are still looking for a new way to figure out? I presume that we need to maintain a certain level of quality and assurance. For those who have same experiences, would you mind sharing to us your strategies in handling issues and complaints with compliance?

acidquiz June 5th, 2017 06:09 PM

Re: Challenges in a Photography Business
Complaints are an important way for the management of an organisation to be accountable to the public, as well as providing valuable prompts to review organisational performance and the conduct of people that work within and for it. A complaint is an “expression of dissatisfaction made to or about an organisation, related to its products, services, staff or the handling of a complaint, where a response or resolution is explicitly or implicitly expected or legally required”. As a matter of guidance, complaints can be made directly to an organisation by members of the public and/or customers, or through alternative pathways such as to Members of Parliament or statutory officers but otherwise about the organisation.
An effective complaint handling system provides three key benefits to an organisation:
• It resolves issues raised by a person who is dissatisfied in a timely and cost-effective way;
• It provides information that can lead to improvements in service delivery; and
• Where complaints are handled properly, a good system can improve the reputation of an organisation and strengthen public confidence in an organisation’s administrative processes.

cyandyepea June 11th, 2017 10:29 AM

Re: Challenges in a Photography Business
Thank you for your reply and the tips are valuable. Business faced a major blow with the recent customer complaint we had. We thought that it is over for us, literally. We are looking into getting all sorts of recommendation to prevent recurrence such as tools (complaint and compliance management software, procedural improvement etc.

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